Effective November 14, 2026
Privacy Policy
KAY-C Auto Glass (1415122 B.C. LTD.) respects your privacy. This policy explains what personal information we collect, why, and the choices you have.
Information we collect
We collect only what we need to quote, book and complete your service. This may include:
- Your name, phone number, email address and service address
- Vehicle details such as year, make, model, VIN and licence plate
- Photos of damage you send us by text, WhatsApp or email
- ICBC claim and policy details when we process a glass claim for you
- Payment records (card payments are processed by our payment provider; we don't store full card numbers)
How we use it
To give you quotes, schedule and perform services, process ICBC claims, invoice fleet accounts, provide warranty service, and respond to your questions. We don't sell your personal information.
Who we share it with
Only as needed to provide your service: ICBC (for glass claims), parts and glass suppliers (vehicle details only), our payment processor, and where required by law. When you contact us by WhatsApp, your messages are also subject to WhatsApp's privacy policy.
Cookies & this website
This website does not use advertising or tracking cookies. Your cookie choice is saved in your own browser (local storage). The embedded Google Map on our contact page sets Google cookies, so it only loads if you accept cookies or choose to load it. Our hosting provider may keep standard server logs (such as IP address and browser type) for security and performance.
— change your cookie choice at any time.
How long we keep it
We keep service and warranty records for as long as needed to honour your warranty and meet tax, insurance and legal requirements, then securely delete them.
Your rights
Under Canadian privacy law (PIPEDA) and BC's Personal Information Protection Act, you can ask to see or correct the personal information we hold about you, or withdraw consent (which may limit services we can provide). Email support@kaycautoglass.ca or call (604) 991-7738.
Contact
KAY-C Auto Glass, #105-43815 Progress Way, Chilliwack, BC V2R 0E6
support@kaycautoglass.ca · (604) 991-7738
We may update this policy from time to time. The effective date above shows the latest version.